T-Mobile

Reviews about T-Mobile

• jennifer hegge

  Apr, 27 2018
  ★ ☆ ☆ ☆ ☆
  This location has the worst customer service ever.  I have been a customer of for over 15 years. And have never had such problems before. I have an ongoing issue  where a promotion was not applied when i upgraded and added a 2nd line, even apologized to of their error, but the issue has not been corrected. I have called multiple times for updates from mgr Kathy on the situation from corporate with no responses other than they have to send it up the line and waiting for them to fix, it has been over a month, and since aug when i got the promotion. Have called the store multiple times was even hung up on.  I go into the store to see if we can settle face to face and the clerk Antoinette was curt and talking over me, would not even let me explain the situation.  The exchange got to such that when i tried to move the conversation fwd she sneered at me and got a manager.  He came out and we discussed, issue is still not fixed.  Told to call corporate but when i explained i already did that and they told me the store had to fix their error, the mgr fell back on how they are not a true tmobile store and to call corporate. When asked when kathy would be back they refused to disclose.  The entire exchange with this manager was civil but Antoinette was snorting and rolling her eyes off to the side.  In a word: unprofessional.

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