Shoe Dept. Encore

Reviews about Shoe Dept. Encore

• Jennifer Michels

  Jun, 20 2018
  ★ ★ ★ ★ ★
  Initially I was very upset however the store manager provided excellent customer service and corrected the problem. This doesn't seem like a big deal as she was doing what she should however sadly most businesses do not provide even basic customer service so to receive excellent customer service was extremely refreshing! I secretly bought a pair of sneakers (size, brand and style) that my daughter had tried on in September when school shopping and hid them away for her birthday in November. She picked out her school shoes and I sent her to another store while I paid. When she left I ran back and grabbed a box of another sneaker she had also asked for and after paying ran them out to the car then met up with her in the mall. Of course I didn't keep the receipt, why would I, she had tried them on, they fit and she liked them. Unfortunately come November when she opened them we found each shoe was a different size!! I was so upset that they had not checked this when I paid and of course almost 3 months later they no longer have the matching sneaker or that style of sneaker and I don't have a receipt....you know where I'm going with this! Thanks to a wonderful Manager that realized it was not my mistake we were able to come to a conclusion that made everyone happy. Thank you very much!!

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